Reference

How pusaka 189 protects your privacy

We collect and handle your personal information carefully — from your account details through to payment verification and withdrawal processing.

Account security verifiedPayment data encryptedYour withdrawal history private

Explore the Lobby Read FAQ

Information we gather and why

pusaka 189 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account, we collect your name, email, phone number and identity details for verification and fraud prevention. We record your deposits through DANA, OVO, GoPay and QRIS to confirm transactions and track your wallet balance. We also log your login times, device type,

1
and IP address to protect your account from unauthorised access. Withdrawal requests trigger additional checks — we verify your banking details and may ask for proof of identity. This data is stored on servers with encryption and retained only as long as your account remains active,
2
plus a retention period where local law permits.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

How to ask about your privacy

Live chat Our support team in Jakarta and Yogyakarta is available 24/7 through the chat panel in your lobby. Ask about your data, request copies of your records, or report privacy concerns.

Email support Send privacy requests or data-subject inquiries to our dedicated inbox. We respond within 3 business days with details on your stored information and any changes you request.

Account settings Update your contact information, review your payment history, and manage notification preferences directly in the settings page after you log in.

HOW WE SAFEGUARD

Data protection and your rights

Encryption in transit

All communications between your device and our servers use SSL encryption. Your DANA, OVO, GoPay and QRIS transactions are protected from interception during processing and storage.

Account access control

We verify your identity before processing withdrawals or account changes. Two-factor authentication is available in your security settings to add an extra layer of protection.

Cookie and tracking

We use cookies to remember your login status, language preference and gameplay history. You can disable non-essential cookies in your browser; essential cookies keep your session secure.

Data retention

We keep your account data while you remain an active member. After closure, we retain transaction records where local law permits, then securely delete personal details within a set period.

Third-party sharing

We share your data only with payment processors (DANA, OVO, GoPay, QRIS providers) and fraud-prevention services. We do not sell your information to marketers or advertisers outside our platform.

Your rights and requests

You have the right to access, update or delete your personal data where local law permits. Contact our support team to submit a formal request; we verify your identity and respond within the timeframe required.

Privacy questions answered

We record your name, email, phone number, date of birth and identity verification documents. We also store your payment method details for DANA, OVO, GoPay and QRIS transactions, along with your withdrawal banking information for security and compliance purposes.

We retain your active account data while you play with us. After account closure, we keep transaction records and identity verification details where local law permits, then securely erase personal details within a defined retention window.

Yes. Contact our support team via live chat or email to request a copy of your stored information. We verify your identity and provide your data download within 3 business days, where local law permits.

Yes. All payment data for DANA, OVO, GoPay and QRIS deposits is encrypted and processed through secure payment gateways. We do not store your full banking credentials; we only retain transaction records for account verification and fraud prevention.

Only you and our authorised support staff can view your account activity and withdrawal records. Payment processors may access transaction data for settlement purposes. We do not share your private gameplay or balance history with third parties.

When you close your account, we stop collecting new data about you. Existing records are retained for fraud prevention and compliance where local law permits, then permanently deleted within our standard retention period.

Log into your account and open the settings page to update your email, phone number and notification preferences. For identity or banking details, contact our support team to verify your request before we process changes.

How pusaka 189 protects your privacy

How to ask about your privacy

Data protection and your rights

Encryption in transit

Account access control

Cookie and tracking

Data retention

Third-party sharing

Your rights and requests

Privacy questions answered

01 What personal data do you store when I open an account?

02 How long do you keep my account information?

03 Can I request a copy of my personal data?

04 Is my payment information safe with pusaka 189?

05 Who can see my account activity and withdrawal history?

06 What happens if I delete my account?

07 How do I update my personal information or privacy settings?

Related Pages